One of my clients – and one who is my best social media success story – recently had their Facebook fanpage disappear.

No warnings, no explanation – just gone. It was a fanpage we have been working on for a few months and one that had more than 500 fans and a lot of good interaction with the fans.

I sent off an email to several areas of facebook, but will not be holding my breath for a quick response. I did get the automatic emails stating they have received my request and that ‘we may contact you for more details’

Honestly, I expect nothing less from support of a ‘free’ platform that has millions of users. Users of any of these types of applications are at the mercy of the limited resources available to support them.

This loss of a fanpage is one more scenario that makes me think the unthinkable for many people.  Is it time for some of these applications to evolve and move to the next level? A level that requires users to pay (Yes, I said pay) for a service in order to receive more reliable support and service.  A service you can count on, especially when using it for business.

“You get what you pay for”, my Mom always said. A statement that certainly rings true when you are dealing with millions of people using a free platform.

Technorati Tags: Facebook, Social Media, social networking, Twitter, virtual assistant

I have been getting many inquiries lately and thought maybe it would help to tell people how I learned to use Twitter and Facebook and more…

How did I start? Well, I read… a lot!  If you check the Resource Page on this site, you’ll find several great places to kickstart you.  There will be more added as well, so feel free to re-visit this page to see the updates. (more…)

Technorati Tags: Facebook, online training, social media training, social networking, Twitter, virtual assistant

As I was setting up a new fanpage for a client today I noticed that the username section in facebook now seems to have an option to allow you to change it.  Something they said would not be available when they announced usernames in June.

When the usernames launched last month some people chose a name not necessarily related to their actual name and one they later regretted.

If you were in this group, you can fix it now.  Simply go to your settings tab and under   account settings you can go in and change your username.

My advice… choose wisely, especially if you have a business presence attached to your facebook profile.

Technorati Tags: branding, Facebook, Social Media